Pictured is Cornwall Council’s CEO Andrew Kerr.

Blog entered 17 June 2014

                                THE CORRUPTION OF CORNWALL HOMECHOICE

Logged into my Cornwall Homechoice Account on Saturday 14 June 2014 and I was told there were 19 (CBL) properties I was elegible to bid on. Clicked on the link to view them and was passed to a blank page. Tried again a number of times over the weekend but still no properties.

Sent the Council a series of numbered Tweets over the weekend to find out why and after first checking the Council’s Website for any announcements.

Lodged a formal complaint on the Council’s Website Monday morning and Tweeted the Council to ensure I receive a Ref No. as soon as possible. The Council did respond to my Tweets but did not answer why there was no Homechoice properties and also failed to give me a complaint Ref No.. (+)

Sent Tweets to @andychariots, the Council’s CEO Andrew Kerr, @stephen_gilbert, our MP, @LGOmbudsman, the Local Government Ombudsman, over the day but received no reply or explanation. Tweeted a request to all Cornwall Councillors in the evening but again received not a single reply. Shame on you all.

One would think a service provided for the public would be accountable and would be transparent. That the likes of CEO Andrew Kerr and Stephen Gilbert MP would be accountable to a local resident, tax payer and constituent. That Homechoice applicants should be entitled to expect an explanation or a public announcement.

(+) (The 1st Stage of the Complaints procedure gives the Council 10 days to respond. The Council is wilfully delaying a complaint Ref No. to unfairly extend the amount of time it has to stop it becoming an official complaint. When I lodged the Complaint I received an acknowledgement from the Council which is when I will date the Complaint from. Internal delays should not become an added insult to injury so to speak).

Footnote : If any reader of this would like to key in ‘Cornwall Homechoice’ click on the Link ‘Property Search’ and click on the Link ‘Social Housing’ and let me know what you found I would be extremely grateful. This must be done before the end of  Wednesday 18 June 2014, thanks.




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