The Rogue in question this time is Oonah Lacey of TPAS (Tenant Participation Advisory Service) Consultancy Manager South who is committed to delivering tailored customer focused services to meet tenant and client requirements.

I first corresponded with Oonah by email in 2010 regarding Mediation between myself and Sanctuary Housing. As Mediator Oonah suggested travelling to Cornwall to talk with me one to one about my complaints and the process. That she would then at a later date meet with Sanctuary Housing and do the same and that we would then all get together to endeavour to seek a solution.

Unfortunately for me Sanctuary Housing had not only paid TPAS to conduct Mediation but had also bought the TPAS Mediator. This became apparent when we met in Cornwall on 25th October 2010 for our one to one meeting. Shortly after the meeting began Oonah introduced a representative from Sanctuary Housing who also sat in at the meeting. Within weeks a biased Report followed and most of my serious complaints against Sanctuary Housing had been buried unresolved.

There were a number of reasons why Oonah Lacey orchestrated a Scam. She personally knew Richard Keeley, Regional Director, Sanctuary Housing in Devon, who had requested Mediation and who needed to protect Sanctuary and some of his officers from serious allegations and criminality. Sanctuary Housing was a flagship TPAS Accredited landlord, which meant TPAS had a vested interest in protecting Sanctuary. Sanctuary Housing had also been Re-Accredited a few months before the Scam took place in October 2010. Sanctuary Housing, being one of the largest Social Housing Providers in the country, gave TPAS a higher profile and increased revenue as more housing providers also wanted to be “TPAS Accredited”.

As far as I can tell TPAS is committed to protecting landlords above tenants and therefore provides little more than a protection racket for landlords. If you imagine a shop steward being trusted by workers but is in the pocket of management that just about sums up TPAS.

“The Medevil History of Castle Sanctuary” was published on this site in April 2011 and every professional named was sent a copy via email. Every board member of Sanctuary Housing and TPAS was sent a copy and I have continued sending them new works and linking the works to Twitter.

For further reading Oonah Lacey can be found in “The Medevil History of Castle Sanctuary” as the “Old Hag”, and in other site articles.

Footnote : The above was written before Oonah was sacked by TPAS in June/July 2011 for alleged Fraud. In 2012 she had me arrested and locked up for internet harassment which showed Oonah to be liar, the police to be corrupt, and me to be vindicated for protecting myself from extreme provication and criminality by Sanctuary Housing and TPAS.

Up-date : It is now April 2014 and the IPCC has still yet to investigate the 3 Police Officers. Complaints include arresting me and detaining me without any evidence. Locking me up in a cell, and Intimidation to avoid interview. Conducting an ‘oppressive’ interview according to my solicitor, Showing favouritism to the complainant. Falsifying police records etc. etc.


The Pre Wash And Spin machine

The Pre Wash And Spin machine


T.P.A.S. (Tenant Participation Advisory Service) is not unlike an industrial washing machine and one which I will rename The Prewash And Spin machine for the purposes of the following analogy. The more soiled the load the greater the wash. The load in this case being Sanctuary Housing Association. With a heavily soiled load requiring more than one wash multiple programmes are available to make the load whiter than white if necessary. If the load is still stained after it’s final wash multiple spin/PR programmes are available to better present it to the public such as that which would be needed for Accreditation. If a complete whitewash is needed by way of better protecting the load from official action or scrutiny, such as that provided via Mediation, this can be purchased for just thirty pieces of silver more. Simply select the delicate silks/Lace type item switch. A final spin/report will ensure the load gets exactly the clean laundered finish it needed and payed for and for the good of it and the industry.

Although this metaphoric cleansing machine is primarily for the benefit of the main load, Sanctuary Housing Association, some small items, tenants in this case, are processed along with the main load via the small items empowerment programme. Unlike the main load most difficult small items will be expelled into the waste system early on. What articles are left are too soft and gentle to be of any harm to the main load anymore thanks to the prolonged use of key softeners. Once hung out to dry these small items will return to be as insignificant as they were before they were processed while the main load will continue to receive the admiration and protection of the industry. Over the course of time the main load will need to be refreshed, re-accreditation, so a gentle wash with spin/PR should support and uphold that initial investment and praise.

(If you are still unsure this machine is the one for you please Reid, no pun intended, ‘The Medevil History of Castle Sanctuary’ for a demonstration. See for yourself how good it deals with the heaviest and most difficult of soiled loads from Sanctuary Housing Association. Marvel at how the end result is so clean that  it is almost as if the bullshit and doggy doo was never there and the signs of lying and cheating never even existed. Now that’s what I call a real whitewash)


Sanctuary Housing Association

Sanctuary Housing Association


This is a brief summary of the letter which follows. It concerns a Mediation scam by the Tenant Participation Advisory Service (TPAS) to protect TPAS ‘Accredited’ landlord Sanctuary Housing Association from numerous failings, some unlawful, since 2009.

Having blackmailed me into Mediation, Richard Keeley, Regional Director of Sanctuary Shaftesbury, a subsidary of Sanctuary Housing, financed the Mediation scam with the intention of burying my complaints without discussion with underhanded help from a TPAS Mediator. The scam got rumbled and neither Mr Keeley or TPAS will discuss what went on. Mr Keeley protected himself by introducing a complainant policy for 6 months to avoid questions and scrutiny and now threatens to invoke another for a further 6 months.

Michelle Reid, Chief Executive Officer of TPAS, has since lied in writing.

I rejected a Report following that failed Mediation scam because I never agreed to enter into Mediation, it was therefore null and void, and I rejected a financial enducement so as not to legitamize that scam.

Almost a year after that scam Simon Clark, Sanctuary Housing Group Director – Housing & Communities, confirmed in writing that I had never agreed to enter into mediation and that what happened was a ‘genuine misunderstanding’. Mr Clark has since failed to explain why Sanctuary Housing found no misunderstandings a year ago, when given the opportunity, or why it stands by the findings of that flawed process to this day. A flawed mediation process which only represented one side.

In the wake of the failed Mediation scam and ‘The Medevil History of Castle Sanctuary’ I have since been subjected to harassment by Sanctuary Shaftesbury because it failed to stop a new tenant subjecting me to noise nuisance for 40 days. The harassment only ended when the Local Authority advised Sanctuary Shaftesbury in writing to put an end to it.

The following is my reply to Mr Keeley’s letter of 9th August 2011, which includes paraphrasing of his letter. Please feel free to print it out and read it at your leisure. The List at the end of the letter lists the people / organisations who have already been sent and given the opportunity to read the letter should they wish to.

 Please read “MPs Letter” for updates


19th August 2011


Dear Mr Keeley

Thank you for your letter of 9th August 2011.

On 23rd December 2010 you wrote to me to say you had applied for a ‘serial and vexatious complainant policy’ against me. You stated this was because you had exhausted your efforts to resolve issues I had raised with you, and now considered the matter closed. You advised me you would not enter into further correspondence, and that you would review the position in June 2011. You then advised me on 9th August 2011 that you have carried your review and have included my current complaint at Stage 1 of your complaints procedure in this review.

You then advised me the outcome of your review was with a mind to extend the application of your serial & vexatious policy on me for a further 6 months, until 5th February 2012. This was because it was your belief my complaints about you continue to appear to be vexatious in nature. You then offered me the opportunity to discuss this further with you in a face-to-face meeting at my home to see if there was any possibility for you not being forced to invoke this sanction.

In reply to the first two paragraphs of your letter dated 9th August 2011, which I have paraphrased, I would like to make the following comments before continuing with your letter.

The reason you introduced a ‘serial and vexatious complainant policy’ against me on 23rd December 2010 was because the failed Mediation scam by TPAS officially ended the day before on 22nd December 2010. A Mediation scam which I rejected in October 2010, and declined a financial inducement for in December 2010 so as not to legitamize that scam.

The following will deal with the events leading up to that failed Mediation scam :

Having blackmailed me into accepting Mediation or remain at Stage 2 of the complaints procedure indefinitely you promised me, in writing, certain issues would only be discussed if Mediation took place. Issues relating to procedural failures, theft from tenants and the Local Authority, avoidable ASB, and negligence and deception involving Janet Swales, Area Manager, and Michael Howarth, Community Developement Officer, and others.

You offered to finance Mediation and you recommended TPAS (Tenant Participation Advisory Service) and I began corresponding with it’s mediator (who cannot be named for legal reasons). (The TPAS Mediator) eventually expressed (the) intention to visit me in Cornwall for a one-to-one meeting and asked me to arrange a venue and confirm a date. The venue I chose was the Tengo Tea Room in St Austell for 25th October at 2.00pm, and I looked forward to meeting (the TPAS Mediator) and finding out about Mediation, the process, and my rights etc..

My understanding that a mediator was an independent and impartial professional was quickly dashed when within a short time of the meeting beginning ( the TPAS Mediator) introduced a Diane Parsons who was a representative for Sanctuary Housing. By this time I was totally bewildered as to what was going on. I remember thinking why had (the TPAS Mediator) not phoned me or emailed me an hour before, a day before, a week before to let me know she had changed our arrangement. I kept wondering what kind of impartial mediator would knowingly keep one party in the dark while clearly assisting the other.

Within twenty four hours of that meeting ending I complained to (the TPAS Mediator) by email and condemned (the) underhanded, biased and unprofessional behaviour. A few weeks later I received a ‘Report of Mediation’ and an email from (the TPAS Mediator) stating “there can be no further claim relating to the issues investigated and reported on”. In effect the issues had been buried and I could not resurrect them. One of those important details (the TPAS Mediator) neglected to tell me about in haste to get my funeral under way so to speak. The issues you (Mr Keeley) promised would be discussed in Mediation were not because your representative Diane Parsons knew little about them.

The problem with the above is that I never formally agreed to enter into Mediation. Why would I ?, I knew nothing about it and the mediator herself denied me the opportunity to find out. Without my agreement all you have is a corrupt meeting which you funded and upheld and a ‘Report of Mediation’ which is null and void and only fit for the bin. A failed Mediation scam which even Michelle Reid, CEO of TPAS, has since lied about in writing in a feeble attempt to protect the TPAS Mediator involved, (who cannot be named for legal reasons).

I will now continue to address the other points you raise in your letter of 9th August 2011 with regard to my recent complaint of ASB, noise nuisance and overcrowding which continued for 40 days. I will first give some background to that complaint.

In the wake of the failed Mediation scam a new resident moved in below my flat at the beginning of 2011. Due to noise nuisance issues I lodged a complaint in writing on 28th February 2011. On 16th May 2011 I again complained in writing that the resident had a woman and 2 children living with her in the one bedroom flat and that the level of noise nuisance was intolerable. I also stated that it had been suggested to me that you may be attempting to force me out of my home for my internet activities against you and Sanctuary Housing Association.

Out of desperation I also phoned the Sanctuary Shaftesbury ASB phoneline on 18th May 2011 and spoke to a Stacey for approximately 7 minutes at 7.17pm, and also advised her about my complaint of 16th May 2011. Because I could hear her typing I asked her for a response in writing which I never received. Subsequent complaints were sent to you and my 40 days of hell finally ended on 25th June 2011 when the woman and 2 children finally left.

In answer to the specific points you raise in your letter please accept the following :

I rejected Michelle Fenge’s investigation and offer of £10.00 (ten pounds) compensation because Michelle Fenge was herself one of the Officers involved in issues which you promised would be discussed in Mediation but were not. This when Ms Fenge was a Tenancy Enforcement Officer. It would therefore be unreasonable of you to expect me to accept anything Ms Fenge had to say about anything. I also rejected Michelle Fenge’s investigation because it did not begin with the initial email complaint of 16th May 2011, which Stacey had been made aware of on 18th May 2011.

In answer to your comment that you have since carried out an ‘appropriate’, as opposed to an inappropriate, investigation and that the issue is now resolved, I beg to differ. Despite my numerous written requests I have been given no evidence whatsoever that any investigation, appropriate or otherwise, was carried out. Furthermore, I fail to see how something can be declared resolved when the victim and complainant, myself, is left with no idea why he was subjected to 40 days of hell. What I do know is that I had a legal right to live in my home in peace and that you interfered with that right in not stopping noise nuisance continuing for 40 days.

In answer to your comment that I did not co-operative with Mr Carnon, the Housing Officer, in not accepting his offer to visit me, I will clarify the situation. I declined Mr Carnon’s inital offer to visit me because I was unhappy with his less than transparent remark that the expensive bathroom adaption in the flat below me was “confidential”. An adaption which was carried out in response to the previous tenant’s care needs and paid for by the Local Authority. Because I pay my own way and contribute to the Local Authority coffers I was simply trying to establish why this adaption was being wasted on a very young person with no medical need of it.

There were other missed opportunities to visit or meet and the most memorable of these was when I offered to meet Mr Carnon at the Tengo tea room, the very same, any afternoon during week beginning 13th June 2011. Mr Carnon declined on the grounds that he did not consider it an appropriate venue. Little did Mr Carnon realise that you, Richard Keeley, Regional Director, funded Mediation at this venue and not only considered it appropriate but upheld it’s conclusion. That Sanctuary Housing paid for it’s Business Manager Diane Parsons to attend that venue, but not until after the meeting had begun.

I will continue with the rest of your letter dated 9th August 2011 and continue to paraphrase :

Whilst I appreciate you may feel you are not obliged to provide me with information regarding when the Housing Officer visited the tenant below me in response to my complaints, or if the visits were by appointment, or if the woman and 2 children were present, I disagree the information is not relevant. I also disagree with your decision not to provide this information on the grounds that you are under no duty to do so. You go on to say that I have made unsubstantiated allegations that you “knowingly encouraged overcrowding and noise nuisance for 40 days”, and you finish by saying it is difficult to see how this claim, without being substantiated, is anything other than vexatious in nature.

As the victim and complainant in all this I feel I have every right to know and understand why I had been subjected to 40 days of hell, and satisfy myself that everything that should have been done was done. In terms of transparency you have done little but substantiate my allegations for me by witholding information from me. Relevant information which would establish once and for all when precisely you and Mr Carnon knew personally that a woman and 2 children were living with the resident below me.

If you or a member of your family was subjected to 40 days of hell would you really not want to know and understand why it happened, or satisfy yourself that everything that should have been done was done ?

Whilst you may be right you are ” not obliged ” or are ” under no duty” to provide me information I have requested I would remind you that you do have a legal duty of care to me which that information should uphold. I would also remind you that I am a customer and a resident who personally contributes towards your wages and which, in to my mind, makes you accountable to me whether you like it or not. I will finish by saying that it is difficult for me to see how my claim has not been substantiated, and is therefore not vexatious in nature, when you have proven yourself to be a most untrustworthy person.

So lets consider the evidence during that 40 day period and consider if your response was reasonable and appropriate. I should first say the importance you place on my meeting the Housing Officer or vica versa during this period was of little importance compared to the wealth of written evidence I submitted which would stand up in a court of law.

I will first provide some background. I have lived in my flat for 16 years and have always paid the rent. To my knowledge you have never received a complaint about me and I am the only resident who has brought about improvements for the benefit of my neighbours and in tackling ASB. I am also the only resident who has stopped Sanctuary Housing cheating and stealing from us. In view of the aforementioned you had no reason, no reason whatsoever other than to want me out, to question the truthfulness of my statements to a version given to you by a new resident who already had complaints against her and who then twice broke her tenancy agreement in allowing ASB noise nuisance and overcrowding for some 40 days.

I will continue with your letter of 9th August 2011 and will continue to paraphrase :

You say that you wrote to me on 5th July 2011 (Ruth Ponsford, Complaints Co-ordinator) and asked me if I wished to escalate my complaint reference 11283 to stage 2. That my reply of 7th July did not confirm that I wished to progress my complaint to stage 2 and you therefore now condsider this complaint to be closed.

My difficulty with Ms Ponsford’s letter of 5th July 2011, which I explained to her, was that the complaint was investigated by Michelle Fenge, and not by a Mrs Johns who should have conducted the investigation and was unknown to me. As I stated earlier Ms Fenge was herself one of the Officers involved in issues which you promised would be discussed in Mediation but were not. This when Ms Fenge was a Tenancy Enforcement Officer. I can only repeat that it would be unreasonable of you to expect me to accept anything Ms Fenge had to say about anything. I was also unhappy that the investigation was not dated from 16th May 2011, regardless of what type of complaint it was.

Because the investigation by Ms Fenge could not be changed and represented stage 1, according to Ms Ponsford, I did nonetheless consider progressing the complaint to stage 2. My reason for not doing so was because the stage 2 investigation would be dealt with by a more senior member of staff which I assumed meant Janet Swales, Area Manager.

As I stated earlier Janet Swales was herself involved in issues which you promised would be discussed and resolved in Mediation but were not. This when Janet Swales, Area Manager, and Michael Howarth, Community Developement Officer, knowingly misled the residents with the ‘Deed of Deception’ and denied the residents services they were entitled to and continued to pay for. The ‘Report of Mediation’ itself partly acknowledged this failure in awarding the financial enducement which I rejected so as not to legitamize that failed Mediation scam.

I was also mindful that it was Janet Swales herself who first blocked the progression of my previous complaint at stage 2 which you then upheld and proceeded to blackmail me with into entering into Mediation or remain at stage 2 indefinately.

To date I have remained at stage 2 of that complaint for over 700 days and the failed Mediation scam did little to address that complaint. The Housing Ombudsman has agreed in principle to write to you and ask you to remove the obstacle and allow that complaint to proceed. I have the Audit Commission to thank for this as it was they who read ‘The Medevil History of Castle Sanctuary’ and approached the Housing Ombudsman on my behalf. I will however not be seeking the Housing Ombudsman’s help because he cannot investigate the failed Mediation scam involving both Sanctuary Housing and TPAS, the key to everything.

The only other thing I would add regarding the official complaints procedure is that I will never ever use it again. The time has come for me to practise what I preach on my website, blog sites, twitter and other social networking sites in stating that ” I look forward to the day when Sanctuary Housing’s complaints procedure will truly protect it’s residents from the abuses and failures of it’s staff ” unquote. I will continue to report complaints as and when they happen for the record.

In closing I will now deal with the remainder of your letter of 9th August 2011 :

You say you emailed me on 1st August 2011 (Rob Carnon, Housing Officer) to say that – unless you receive any new information – the anti – social behaviour case will be closed.

Since 16th May 2011 you have received a lot of information in the form of emails, a complete and full 10 day ASB Harassment Diary Book, photographs, and a named witness who you have refused to talk to. As far as I am aware the only investigation Mr Carnon conducted was 3 weeks after the woman and 2 children had moved out when he asked selected residents if they heard any noises knowing full well the noise nuisance issue was between floor and ceiling and not concrete wall to wall.

There is one other ASB Harassment Diary Book which records five entries between 20th June through to 25th June 2011, when the woman and 2 children moved out. There are four other entries of noise nuisance after 25th June 2011.

Because I do not understand why the onus is on me to provide new information when you had sufficient evidence to stop ASB and noise nuisance in May 2011, I really see nothing to be gained in providing you with ‘new information’ now.

I am quite certain in my own mind that the only reason the 40 days of hell did come to an end on 25th June 2011 was because the Local Authority wrote to you on 20th June 2011 and advised you to deal with it. I believe the Local Authority did this so as to avoid any possibility of having to prosecute you for harassment if it continued.

The only other information I have, which includes a series of photographs, shows Mr Carnon, Housing Officer, in close proximity to the woman and 2 children and one other woman on Wednesday 22nd June 2011. Mr Carnon later returned at 11.15am to meet Mike Thompson, Facility Services Manager with Sanctuary Housing, and they inspected the flats communal area and estate. I noted Mr Thompson found it a big joke when he remarked how high the hedgerows grew to in 2009, which then led Janet Swales, Area Manager, and Michael Howarth, Community Developement Officer, to knowingly deceive and steal from the residents before you later arranged to bury it without discussion in the failed Mediation scam.

You end your letter of 9th August 2011 with the following which I have again paraphrased :

You say you would like to visit me at my home on Friday 26th August 2011 at 11.30am with yourself and the Housing Services Manager, Janet Swales, in order to see if we can discuss whether there are any options available to you. That If I do not accept this appointment, you will have no option but to invoke your serial and vexatious complainant policy for a further 6 months, until February 2012.

Firstly I have no wish to let you and Janet Swales contaminate the air I breath in my home with the amount of bullshit I already know you can and will produce. I also think it in my best interest not to allow ambiguity to start creeping in now having relied upon only written contact for the past few years.

Secondly, in response to your threat to invoke the serial policy for a further 6 months if I do not agree to you visiting my home on 26th August 2011, I regret I have little option but to invoke my own serial policy against you until February 2012. I do so because your visit would not only interfere with my lawful right to live in my home in peace, a familiar theme, but is ‘ vexatious in nature’ in that it threatens to invoke penalties if I choose to exercise that lawful right.

The legacy of that failed Mediation scam has continued to influence and tarnish everything that has since happened and you were wrong Mr Keeley to think I would simply give up and go away just because you protected yourself for 6 months, and the others simply refused to talk about it. As professionals you represent everything that is rotten and corrupt in this country and you really are no different to any rioter, looter or common thief on our streets. Pack animals with no moral conscience or compass. Professionals who have authority of office but lack moral authority and backbone when it comes to doing the right thing. Professionals who probably had a better or more privileged start in life than most but who cannot function without lying, cheating or abusing the rights of those you serve.

My life began in a council house in Lostwithiel and we had a drunkard for a father who was frequently violent. I had three brothers and a sister and we all suffered in one way or another. Before I was eight I was made half deaf by the drunkard who had struck one side of my head. Because the drunkard was a slaughterman by trade it was feared he would shoot us all before to long with one of his shotguns from the wardrobe. Before I was ten we were secretly taken to London to live. When my mother asked Social Services for help she was told she was young enough to work, which she had to do to keep us all together. We lived in a dingy top story flat in Hendon for many years and my mother and sister slept in the small lounge while myself and my brothers shared the bedroom with a bucket in one corner. I worked in a butcher shop part time for three years to help out with money and got a breast of lamb for sunday dinner if I exercised the butcher’s dog after work on saturdays. I left school a few years later following a move to Basingstoke. Although I always showed promise at school, when not fighting, I had no choice but to begin work in a factory almost the day after leaving. Further education was not an option for any of us. Over the following years we moved a number of times and I gained a number of managerial positions on merit. The drunkard hung himself in the local park around the time I returned to Cornwall and I later found out his father had killed himself years earlier the same way.

The moral of the story is that I had decided very early on in life that I would never again be threatened, intimidated, abused or bullied by anyone or anything whatever the personal or financial cost. Despite my disadvantages I still could not do to another person what you people have done to me just to protect one another. For these reasons I will hold each and everyone of you to account for however long it takes.

I apologise for the length of this letter but it will have much work to do over the coming months so I can spend more time on my business or I will lose it.

Copies of this letter will be sent to everybody named in it and beyond.

Yours sincerely

G R McLaughlin

(Parts in Italic signify a change to the original text since posting)


                                                       LIST OF RECIPIENTS

Richard Keeley, Regional Director, S/S, Janet Swales, Housing Services Manager, S/S, Michael Howarth, Community Developement Officer, S/S, Michelle Fenge, Senior Housing Officer, S/S, Tracy Johns, Senior Housing Officer, S/S, Robert Carnon, Housing Officer, S/S, S. Drew, Regional Support Assistant, S/S, Mike Thompson, Facility Services Manager, S/S, Ruth Ponsford, Customer Relations Officer, S/S (S/S=Sanctuary Shaftesbury/Sanctuary Housing Association). Michelle Reid (2), Chief Executive Officer, TPAS, (the TPAS Mediator) (2), Consultancy Manager South West, TPAS (Tenant Participation Advisory Service). Chandalle Randall, Anti-Social Behaviour Caseworker,  Cornwall Council. Steve Ellis, Lead Anti-Social Behaviour Caseworker, Cornwall Council. Inside Housing Magazine via Twitter. Tim Burness Blog. Simon Wadsworth, TSA (Tenant Services Authority). Charity Commission. Cornwall County Council. TPAS Board of Directors = Karen Chambers Axiom Housing Association. Angie Clapp Westlea District Forum. Peter Coleing Chelmer Tenants Forum. Marianne Fendle Magna Housing Association. Richard Hewgill Metropolitan Housing Trust. Gareth Hopkins Midland Heart Housing Association. Steve Meakin MBE Clayton RA. Jenny Owens St Albans District Council. Penny Rodmell Hull Tenants Forum. Sara Thakkar Wandle Housing Association. Brenda Thomas Testway Tenants Forum. TPAS Staff Directory = Val Alker. Nigel Devereux. Lisa Holt. Nigel Long. Debbie Lucas. James Marsden. Gillian Mclaren. Lisa Meanock. Kate Newbolt. Helen Phillips. Carol Staines. Jenny Topham. Chris Walker. Jon Warnock. Jayne Whittaker. Simon Clark, Sanctuary Group Director for Housing and Communities. Claire Griffiths, Senior PA to Simon Clark. Donna Culley, Director of Sanctuary Home Care & Extra Care. David Bennett, FCA, CCMI, Group Managing Director, Executive Director, Member of Nominations Committee and Group, Chief Executive of Sanctuary Housing Group. Rosemary Crawley, JP, SRN, SCM, M.Soc.Sci, Director and Member of Housing Committee Sanctuary Housing Group. Nick Buckland, MA, FIA, FPMI, Group Board Member of Sanctuary Housing Association. Valerie Leake, Member of the Group Board Sanctuary Housing Association. Nick Baldwin, BSc, MSc, CEng, CDir, Group Chairman Sanctuary Housing Association. Victoria Elvidge BA Hons, Vice Chairman, Chairman of Group Housing Committee and Chairman of Remuneration Committee, Sanctuary Housing Association. Stephen Gilbert MP, Liberal Democrat. Giles Chichester MEP South West, Conservative, Sir Graham Watson MEP South West, Liberal Democrat. William (The Earl of) Dartmouth MEP South West, UK Independence. Trevor Colman MEP South West, UK Independence. Ashley Fox MEP South West, Conservative. Julie Girling MEP South West, Conservative. Lord Wolfson of Sunningdale, House of Lords (of Trevose in the County of Cornwall). Lord Teverson, House of Lords (of Tregony in the County of Cornwall). Lord Myners, House of Lords (Truro in the county of Cornwall). Diane Abbott MP. Debbie Abrahams MP. Nigel Adams MP. Richard Bacon MP. Adrian Bailey MP. William Bain MP. Rt Hon Vince Cable MP. Alun Cairns MP. Rt Hon David Cameron MP, Prime Minister. Nic Dakin MP. Simon Danczuk MP. Rt Hon Alistair Darling MP. Angela Eagle MP. Michael Fabricant MP. Michael Fallon MP. Roger Gale MP. Rt Hon William Hague MP. Huw Irranca-Davies MP. Glenda Jackson MP. Stewart Jackson MP. Sir Gerald Kaufman MP. Daniel Kawczynski MP. Barbara Keeley MP. Eleanor Laing MP. Norman Lamb MP. David Lammy MP. Mary Macleod MP. Angus MacNeil MP. Denis MacShane MP. Rt Hon Edward Miliband MP. Rt Hon Grant Shapps MP. Dennis Skinner MP. Andy Slaughter MP. Mike Gapes MP. Barry Gardiner MP. Edward Garnier MP. Mark Garnier MP. Peter Hain MP. Robert Halfon MP. Duncan Hames MP. David Hamilton MP. Rt Hon Harriet Harman MP. Adam Afriyie MP. Bob Ainsworth MP. Norman Baker MP. Steve Baker MP. Alan Campbell MP. Gregory Campbell MP. Sir Menzies Campbell MP. Edward Davey MP. Wayne David MP. Ian Davidson MP. Maria Eagle MP. Jonathan Edwards MP. Clive Efford MP. Paul Farrelly MP. Tim Farron MP. David Laws MP. Ian Lavery MP. Pauline Latham MP. Rt Hon Andrew Lansley CBE MP. Mark Lancaster MP. Chris Kelly MP. Alan Keen MP. Barbara Keeley MP. Sajid Javid MP. Dan Jarvis MP. Cathy Jamieson MP. Sian James MP. Margot James MP. Fabian Hamilton MP. Nick Gibb MP. Andrew George MP. David Gauke MP. Mark Field MP. Frank Field MP. Lynne Featherstone MP. Michael Ellis MP. Julie Elliot MP. Cllr Jenny Stewart, St Austell. Fiona Mactaggart MP. Khalid Mahmood MP. Shabana Mahmood MP. Anne Main MP. John Mann MP. Gordon Marsden MP. Paul Maskey MP. Francis Maude MP. Rt Hon Therisa May MP. Paul Maynard MP. Alun Michael MP. David Miliband MP. Andrew Miller MP. Maria Miller MP. Nigel Mills MP. Anne Milton MP. Andrew Mitchell MP. Austin Mitchell MP. Madeleine Moon MP. Michael Moore MP. Peter Aldous MP. Rt Hon Danny Alexander MP. Douglas Alexander MP. Heidi Alexander MP. Tony Baldry MP. Harriett Baldwin MP. Rt Hon Ed Balls MP. Gordon Banks MP. Stephen Barclay MP. Gregory Barker MP. Lisa Nandy MP. Pamela Nash MP. Robert Neill MP. Brooks Newmark MP. Sarah Newton MP. Caroline Nokes MP. Jesse Norman MP. David Nuttall MP. Stephen O’Brien MP. Fiona O’Donnell MP. Matthew Offord MP. Eric Ollerenshaw MP. Chi Onwurah MP. Guy Opperman MP. Rt Hon George Osborne MP. Sandra Osborne MP. Richard Ottaway MP. Albert Owen MP. James Paice MP. Neil Parish MP. Priti Patel MP. Rt Hon Owen Paterson MP. Mark Pawsey MP. Teresa Pearce MP. Mike Penning MP. John Penrose MP. Andrew Percy MP. Toby Perkins MP. Claire Perry MP. Stephen Phillips MP. Bridget Phillipson MP. Yasmin Qureshi MP. Dominic Raab MP. Rt Hon John Randall MP. Rt Hon Nick Raynsford MP. Mark Reckless MP. John Redwood MP. Jamie Reed MP. Jacob Rees-Mogg MP. Simon Reevell MP. Rachel Reeves MP. Alan Reid MP. Emma Reynolds MP. Jonathan Reynolds MP. Sir Malcolm Rifkind MP. 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Knock knock
Who’s there
The Police
Which Police ?
Devon & Cornwall Police.

If that’s the same Officers who arrested me in 2012, who intimidated me and locked me up, who were ‘oppressive’ in interview because you had no evidence, who had to rely on written lies by the complainant and why you could not charge me, who falsified police records to cover-up, who were internally investigated by an Investigating Officer who barely scratched the surface for fear of having to bring serious charges against you and the complainant, who then threatened me with the full force of the police legal department if I attempted to obtain a copy of the written complaint, who the IPCC has still yet to investigate, then you can just **** off back to the corrupt Police Force you represent and which will protect you no matter what.





Blog entered 14 April 2014

                    STORM DAMAGE

“As this is not a Health and Safety issue it does not have priority over other works.”, unquote, Helen Harding, Sanctuary Housing Operations Manager – South West, on 8 April 2014.

Sanctuary Housing is a Charity and is the largest provider of social housing in the country with 92,000 properties and with a multi million pound turnover every year.

The pictured damage occurred January and Sanctuary was advised early February 2014.

I assume if a child gets hurt or injured playing on the fallen fences only then could it become a Health and Safety issue. Very responsible.





Blog entered 10 April 2014

                       HOMECHOICE PROPERTY REF : 13728

“With regards to property ref : 13728 we have made a nomination to Sanctuary Housing and they are considering this applicant. Unfortunately I can not comment on their processes or timescales.”, unquote, Jon Warner, Homechoice Manager West/Central, Cornwall Housing Limited, on 18 March 2014.

“With regard to the void property in Timber Close and the length of time that it has remained empty ; I can assure you that we have followed the correct procedure in this case.”, unquote, Helen Harding, Sanctuary Housing Operations Manager – South West, for and on behalf of Sanctuary’s CEO and Group Directors, on 8 April 2014.


Homechoice property Ref : 13728 was advertised in January and bidding closed on 22 January 2014. The property has not since been re-advertised.

Although there are approximately 28,000 applicants registered with Cornwall Homechoice there are “only a small number of vacancies each week”, unquote, according to the Council.

                                          A FEW FACTS

The property has now remained empty for in excess of 80 days.

The loss of revenue in keeping the property empty now amounts to in excess of £900.00.

Neither Cornwall Council or the “Charity” Sanctuary Housing will confirm who will make up this loss of revenue





Blog entered 4 April 2014

Trophy Winner for Friday 4th April 2014 goes to Helen Harding, Sanctuary Housing Operations Manager – South West, Exeter.

Helen is awarded the Trophy for supporting her corrupt boss Richard Keeley, Sanctuary Housing Head of Housing Operations – South West, when Keeley stated “Our Estate Services Team checks the bin store on a weekly basis”, unquote, on 21 February 2013. Helen supported this when she confirmed on 29 January 2014, that the Estate Services Team is responsible for checking the bin store every Tuesday.

Both Keeley, Harding, Sanctuary Directors and the CEO himself were then embarrased to learn that I had been reporting dumped household items, furniture, mattress etc., in the bin store to Simon Clark, Managing Director – Sanctuary Housing Services, every week in writing since October 2013, and that their Estates Services Team had missed some 15 opportunities/visits to remove the items. Items which are not permitted in the bin store according to Sanctuary’s own policies.

This proving both Keeley and Harding were lying and that those at Head Office, including the CEO, were happy to take weekly Service Charge payments for services they were not providing.

On 17 January 2014 the items were finally removed including an even greater number of dumped items from further up on the estate.

To save further embarrassment to the CEO and Sanctuary Housing, one would reasonably have thought checks to the bin store were then made every Tuesday thereafter ? far from it.

The picture was taken on Wednesday 2 April 2014. The vacuum cleaner in the back ground was dumped in the bin store soon after 17 January 2014. The papers and rubbish on a bin left of front have been there for months. The floor has never been swept and I noticed empty plastic Cider bottles, empty glass wine bottles, empty Special Brew cans and waste scattered all about. Some most probably from the alcoholics who congregate at a nearby flat day and night. Not that Sanctuary would know anything about that because it has not provided a Housing Officer or Service Delivery Officer to monitor things on behalf of tenants since last year.

Perhaps the most annoying thing is the day before was not only a Tuesday but also April Fools Day and instead of just sending down the usual gardener for a couple of hours or less (at £140.00 + to the tenants) Sanctuary sent 3 Estates Services Team workers altogether to do jobs around the estate. Although one had an open backed vehicle, usually used for removing rubbish, the dumped vacuum remains in the bin store and not one of them went near the bin store. It is no wonder a lot of tenants prefer not to go into the bin store so leave their bags of rubbish elsewhere.

When I named the bin store “Bennetts Rubbish Dump” earlier this year, after it’s CEO David Bennett, little could I have imagined that he would take such a personal interest and responsibility in how it has since been maintained.

This somewhat neglected, smelly, environmentally unhealthy shit-hole of a Trophy is therefore awarded to Helen Harding, Richard Keeley, Simon Clark, Directors and CEO David Bennett for proving there is a profit to be made from rubbish providing you leave it where it is and save on maintainance.




Blog entered 2 April 2014

Cornwall Homechoice Welfare Assessment Panel.

If a Homechoice Welfare Assessment Panel decision is based only on the Matrix and non medical issues, why use a Social Worker, Occupational Therapist and a NHS Community Psychiatric Nurse on the Panel ?

And would it not make more sense simply to use mannequins, cardboard cut-outs or bull-shit ?






Blog entered 31 March 2014        


A few personal reasons why I think Cornwall Council is possibly the most corrupt Council in the country.

2009 was the year Cornwall Council became a unitary authority.

2009 was also the year my landlord Sanctuary Housing ripped it’s tenants off and the Council of thousands of pounds.

Five years on and we are still being ripped off into paying Sanctuary in excess of £140.00 a week for a gardener to spend 2 hours or less gardening and picking up litter. This equates to in excess of £560.00 a month for just 8 hours work or less, and, as the Council knows, it could be done by a local firm for approximately £10.00 an hour.

Although Cornwall Council has been aware of the criminality and profiteering by Sanctuary Housing since 2009, and Stephen Gilbert MP has been aware of his constituents being ripped off for a number of years the practise continues.

The close partnership between Cornwall Council and it’s Homechoice social housing landlords is not a healthy one based on collaboration but an unhealthy one based on collusion and corruption. So much so that it is unlikely Cornwall Council would ever prosecute one of it’s Homechoice Housing partners whatever the reason.

2010 saw the demise of Cornwall Homefinder for Homechoice which replaced the separate social housing allocation systems across Cornwall and introduced Choice Based Lettings (CBL). “It is an open, transparent and customer-based approach in the allocation of properties”, unquote, according to the Council.

Although I have no personal insight of Homefinder I do have a personal insight into Homechoice as an applicant since 2012, and prior to 2012 when I looked into how it operated.

The notion that Homechoice properties without a preference are never ‘ringfenced’, according to the Council, is not only dishonest but perverse in the way it deceives desperate Homechoice bidders.

I personally know of a number of properties which were ‘ringfenced’ without a preference through Homechoice for certain types and which Homechoice bidders never stood a chance. Some Homechoice properties being left furnished or part furnished or having special adaptions for the disabled but given to certain types with no need of the adaptions.

I recall one Homechoice property near to town being advertised without a preference and which would have attracted quite a high number of bids. Although there are approximately 28,000 Homechoice applicants the property is still empty after 2 months. This because Sanctuary is wilfully keeping the property empty in order to help the Local Government Ombudsman (LGO) protect Cornwall Council from being exposed for the unlawful practise.

A misconception about the LGO is they represent the interest of the public by investigating complaints by individual members of the public. A more accurate view, and one put to Parliament, is the LGO “Operate the most perverse and publicly criticised system of administrative justice in the world”, unquote.

Another major problem with Homechoice, and also not in the public interest, is it’s Welfare Assessments to determine priority. My mentally ill wife was assessed 3 times during 2012 because she needed me to resume being her recognised Carer under one roof.

A decision was deferred the first time for more information. The fact there were only 2 Assessment Panel Members instead of 4 was considered okay by the LGO. As a matter of public interest I do not think it okay if other members of the public were assessed that day by an inappropriately short staffed Panel.

The 2nd Assessment included an NHS CPN (Community Psychiatric Nurse) on the Panel and 3 Council employees who awarded ‘Low Welfare Priority’ despite them being told her mental health was deteriorating. According to the LGO, the NHS and the Council the award was non medical and the NHS CPN was acting on behalf of the Council. A somewhat economical view when the CPN was acting for the NHS. If it were any other way the Council could quite simply have used another one of it’s career minded employees on the Panel.

Her last Assessment, a First Review Assessment, neglected Council Policy in not using the same Welfare Assessment Panel members which made the original decision. Of the original 4 Panel members only 2 attended the First Review Assessment and which upheld the ‘Low Welfare Priority’. The LGO has chosen not to address this breach of Council Policy other than to say there was no fault by the Council. I consider the First Review Assessment to be null & void.

My wife’s mental health continued to deteriorate into 2013 and she sadly died of late stage Cancer on 27 June 2013 aged 54. She died with ‘Low Welfare Priority’, despite a wealth of internal information held on her by both Cornwall Council and the NHS Foundation Trust but which they never considered.

The LGO indicated my late wife would have got Medium Welfare Priority had a CPN intervened, and also if she was isolated in her home. Apart from the fact there was a NHS CPN on the Welfare Assessment Panel who chose not to intervene, it was the NHS itself which had previously reduced her attendances to a Mental Health Drop-in Centre to only one day a week which made her more isolated. A day centre she had attended regularly for over 20 years.

I think Cornwall Council and the NHS Foundation Trust could and should have made her final year a lot less callous and abusive and I will not rest until I right this wrong. The hunger strike is still on the cards to raise awareness and stop this sort of thing happening again to someone else in desperate need of help.

As for the LGO’s perverse protectionism of Cornwall Council, Sanctuary Housing and the NHS Foundation Trust before the public interest, I hope the LGO does go sooner than later thanks largely to the ever increasing demands upon Parliament for ever increasing demands for greater scrutiny and transparency.

Based on my own personal experience I think Cornwall Council has made April fools out of a lot of people since it became a unitary authority in 2009, with it’s devious, corrupt, unfair and unlawful practises.

Up-Date : Following the LGO’s Provisional View of my complaint on 3 March and Final Decision on 26 March 2014, I will no longer have any further dealings with the LGO. This due to the fact the Council’s reply of 10 January 2014 to my complaint was witheld from me until after the LGO’s Provisional View and Decision was made, a period of some two months or more. I will seek to challenge the LGO’s perversely one-sided and wilfull mismanagement of my complaint.