Open Letter to Sanctuary Housing.


Blog posted 27 August 2017

The following is an email reply to Sanctuary Housing’s Verity Gray, Group Customer Services Manager, dated 25 August 2017. It concerns my right to information on which to base an appeal against Changes to your Rent and Service Charge for the 2017 to 2018 period which began 03 July 2017. The request for information on which to base my appeal was made in June and I am still waiting.


Dear Ms Verity Gray, Sanctuary Housing Group Customer Services Manager.

Thank you for your reply of 11 August 2017.

With further regard to Danny Altoft, Income Team Manager, let me be clear.

If you, as Sanctuary Group Services Manager, was assured by Mr Altoft that I would receive an already overdue response to my appeal no later than 04 August 2017, which I did not, your advice that I, a tenant, should then chase up Mr Altoft by phoning him is quite ridiculous and unhelpful.

With regard to housing officer Sarah Justin at Sanctuary Housing in Exeter, Simon Clark, Sanctuary Group Director, Housing and Support, will confirm that I do not engage with the staff at the Exeter Branch due to a criminal Mediation Scam involving its corrupt Head of Operations (South West) Richard Keeley and other senior staff.

This being the reason why I continue to update Simon Clark, CEO David Bennett and secretaries in a weekly email which I have continued to send for a number of years.

My MP also receives a copy and others if appropriate.

Within that email is the following statement which has been repeated every week for years.

With regard to Sanctuary Housing in Devon I still will not “engage” with anyone involved in the criminality of 2009, it’s cover-up and further criminality in 2010 which you, Crawley and Bennett have been kept fully informed of. When the Board closed my complaint of 2009 unresolved and against my wishes the Board accepted responsibility for the criminality of it’s staff.

The weekly email contains a disturbing insight in how not to treat tenants and tax payers and which now runs to 59 pages. Perhaps you would like a copy?

I will never forget the entries in 2014 requesting those at Head Office do something about the unlawful and covert toxic community created by Sanctuary for Cornwall Council’s ‘certain types’ and that someone would die here sooner or later.

21 April 2014, I today report the doss house (flat) at Timber Close provided by the Council and approved by Sanctuary in 2012 continues to provide a nuisance. 3 police cars visited this week at different times and the most at any one time was 5 cars some time ago. Only the other week a drunk knocked on my door wanting to come in then wanted money when I told him to sod off. It is only a matter of time before a drunk (* or drug abuser) dies here and when that happens I will fully expose the Council and Bennett for it. I particularly feel sorry for the vulnerable female resident (* with disabilities) who has to live below these toxic parasites. (* amended and up-dated 19 May 2014)

16 June 2014, I today report 2 police cars, an ambulance and a fire engine were observed in the flats car park on the evening of 11 June 2014, due to fireworks being thrown into flat 43, I was told. You will recall flat 43 remained empty for some 6 months before the present resident was dumped here. I believe a resident has already reported this incident to Sanctuary in Exeter. The resident also believes, as I do, that someone connected to the flat for drunks or flat 43 will die here sooner or later. The Rotary Drier used by the drunks now needs the line to be repaired or replaced.

Although the flat in question was the result of unlawful ring-fencing and deception, those at Head Office engaged only in willful blindness. On 2nd November 2014 a young 30 year old woman associated with the flat was removed from the scheme in a body bag and in a black ambulance and a ‘detoxification’ process quickly followed as the flat was repossessed. It then remained empty for some 6 months despite the high demand for 1 bedroom social housing properties and despite there being some 30,000 applicants on the then housing waiting list.

Unfortunately the resident referred to on 16 June 2014 knew the deceased from a baby and remains traumatized, as was also later reported.

I think it perfectly reasonable to accuse those at Head Office of gross negligence and guilty of corporate manslaughter. Cornwall Council was party to this.

Not unlike the criminal abuse and neglect my long term mentally ill wife was subjected to by rigged Cornwall Homechoice Welfare Priority Assessments involving Cornwall Council and the Cornwall Foundation Trust, who acknowledged her health was deteriorating at the time of the rigged Assessments, and before she was murdered by the Trust some 8 months later.

I will also never forgive or forget the covert hand delivered letter of repossession of my home by Sanctuary a few hours before she died resulting from confidential information the Council shared with Sanctuary. My late wife being neither a tenant of the Council or Sanctuary Housing.

I should point out that Devon & Cornwall Police will do nothing other than cover-up crimes involving Cornwall Council and its Partners like Sanctuary. This also applies to Cornish MPs and Councillors who have proven to be no less corrupt and complicit in looking the other way.

The following are examples and the email entry below was provided in my reply to you and others on 07 August 2017, regarding Sanctuary’s corrupt office at Banbury, OX17 3DZ, and one Daren Nowlan who has since been promoted for his criminal endeavours. I refer to the Summer 2017 ‘Voice’ publication.

“27 June 2016, I today also report, in response to written “Rent Arrears” demands of 10, 23, 30 November 2015, 07 December 2015, 15 February 2016, 24 May 2016, 07 June and 14 June 2016, that I will shortly be lodging a formal allegation of harassment against my landlord with Devon & Cornwall Police. That under the Protection from Harassment Act 1997 my landlord has willfuly engaged in a course of conduct on more that one occasion which he knew to be false and threatening and which caused me to feel harassed and distressed and which a reasonable person would think amounted to or involved harassment. That both you Mr Clark, CEO Bennett, and also Mr D. Nowlan, did nothing to stop these letters being sent to me despite you all being made fully aware in writing that I owed no “Rent Arrears”.

Furthermore, in response to the enormous duress I have wrongly been subjected to these last 8 months I can no longer support myself financially and I have little choice but to sign on. I have agreed to my landlord being paid Rent & Service Charge payments directly. The Service Charge payments held in Escrow is evidence and will only be resolved in a court of law. Because it relates to my unlawful arrest in 2012, four police officers being reprimanded, and questions involving Sanctuary Housing remaining unanswered, it is still my wish that the Chief Constable will agree to another police force investigating my unlawful arrest in 2012 and in 2015, due to a conflict of interest and my innocence remaining un-investigated”, unquote.

The closure of my 17 year old business and signing on for JSA was the result of a threat to take Legal Proceedings and a month long email scam by Cornwall Council.

As indicated, I was unlawfully arrested for Harassment in 2012 in connection with the previously mentioned Mediation Scam involving TPAS and Sanctuary Housing, and 4 police officers with Devon & Cornwall Police were reprimanded only following a white-wash by the (PSD) and a cover-up by the IPCC.

More recently in 2015, I was again unlawfully arrested in connection with that Mediation Scam and this time for ‘Harassment with Violence’ against Keeley’s friend Oonah Lacey, the TPAS Mediator who was sacked for alleged fraud within months of that Mediation Scam.

The charge of ‘Harassment with Violence’ was groundless and fraudulent and was not even mentioned in recorded interview. I was then fitted up for another crime involving crimes by Cornwall Council and Partners and the recorded interview evidence was edited to protect them. This then involved appearing at a guilty only plea court and continuing abuse months afterwards.

It was during this time, as previously reported on 27 June 2016, that Sanctuary engaged in a course of harassment and threats of legal proceedings to assist the Council’s orchestrated and unlawful arrest in collusion with others.

The fraudulent charge has at least served to resurrect the buried complaint of 2012.

Perhaps now we will finally discover what was said in a telephone conversation between Devon & Cornwall Police and Sanctuary Housing in mid-March 2012 and before Keeley’s job description rapidly changed from “Regional Director” to “Head of Operations (South West)”, to protect him and Sanctuary and approved by those at Head Office, and before Devon & Cornwall Police had even received the written complaint of Harassment against me dated 05 April 2012. A written complaint I am still denied a copy of 5 years later.

Perhaps Simon Clark, who eventually confessed in writing that I had not consented to Mediation, nor had the proprietor of the Tengo coffee shop where TPAS and Sanctuary had covertly conducted the Mediation Scam, might also now like to confess that he did engage in bribery and blackmail to bury the Mediation Scam.

In closing I feel I should remind Sanctuary Housing that the information I requested to assist my right to appeal the Changes to your Rent and Service Charge  has now taken nearly 2 months and I am still waiting. So much for transparency and my rights.

With regard to the information you provided on 11 August 2017 regarding ‘Fly-Tipping’, some clearances to July 2017 are missing.

One entry you did provide refers to “Removal of paint tins and bulky items from bin store – 21.06.16 – Estates (WO – 6189479/1) Amount in local currency £93.75”.

The following entry in the weekly email to Worcester details the items which were removed the following day.

20 June 2016, I today confirm the mobility scooter and an item of furniture reported on 06 June remain in the bin store. I also report a sack truck, a chair, 2 x large boxes of loose rubbish and dozens of paint tins have been dumped in the store which the team member will confirm. Prior to the bins being emptied on Wednesday 15 June a number of bins, including mine, had been half filled with loose metal items.

The landlord knew which flat and tenant the “mobility scooter” was associated with because it was subject to a complaint to the LGO in 2012. This involved the flat being unlawfully ring-fenced and a wooden shed being erected without planning permission to accommodate the mobility scooter to complete the illusion the tenant needed a mobility scooter.

The flat was partly furnished, had a £2,000 wet-floor shower room adaption installed for a previous tenant, was misleadingly advertised and the new tenant decorated before moving in.

The shed remains without planning permission despite the Council’s Planning Department advising Sanctuary it should apply for permission. The tenant never used the mobility scooter because the tenant uses a car. If the tenant could not use a car due to some disability it would have been near impossible to have used a mobility scooter with it being stored some distance from the tenant’s flat and without the facility to charge its battery.

The landlord also knew who the “sack truck” and “large boxes of loose rubbish and dozens of paint tins” belonged to, but still, like the mobility scooter, fraudulently made paying residents and Cornish tax payers cover the cost of £93.75 to remove them.

There are other examples of Sanctuary Housing not advising known tenants to contact Cornwall Council to have so called fly-tipped items removed because Sanctuary was profiteering by charging up to £47.50 to remove large items like an armchair that was removed on 26 November 2015.

And if my landlord does not know what “Fly-Tipping” clearances are missing from the incomplete information you provided to assist my appeal, then perhaps we should add false accountancy to the list.

So why all the detail?

I do not like having my time wasted and because this email will serve as an Open Letter.

Yours sincerely


Geoff McLaughlin

34 Timber Close, St Austell, Cornwall. PL25 5NZ


Email recipients : 

To :,,,,

Cc :,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, 



Sanctuary Housing’s Daren Nowlan.

Voice Summer

Blog posted 22 August 2017

Sanctuary Housing tenants receiving the latest Summer 2017 Voice ‘PR and spin’ magazine will notice a new face on the inside front cover. Daren Nowlan, Operations Director – Housing Services, who has replaced Simon Clark, Group Director, Housing and Support.

So who is Daren Nowlan ?


The last time I dealt with the very corrupt Daren Nowlan at Sanctuary Housing Services Limited, in Banbury, he engaged in a course of conduct that amounted to Harassment, with Head Office approval, to willfuly misrepresent weekly Service Charge payments as “Rent Arrears”. This ran between November 2015 to June 2016 and included threats of Legal Proceedings. The following report was entered into an updated email I provide Senior Executives at Worcester every week.

27 June 2016, I today also report, in response to written “Rent Arrears” demands of 10, 23,30 November 2015, 07 December 2015, 15 February 2016, 24 May 2016, 07, 14 June 2016, that I will shortly be lodging a formal written allegation of harassment against my landlord with Devon & Cornwall Police. That under the Protection from Harassment Act 1997 my landlord has willfuly engaged in a course of conduct on more than one occasion which he knew to be false and threatening and which has caused me to feel harassed and distressed and which a reasonable person would think amounted to or involved harassment. That both you Mr Clark, CEO Bennett, and also Mr D. Nowlan, did nothing to stop these letters being sent to me despite you all being made fully aware in writing that I owed no “Rent Arrears”.

Unfortunately, Sanctuary Housing is a housing partner of an equally corrupt Cornwall Council and both have colluded over the years. So much so that the Council’s bought and paid for Devon & Cornwall Police Force has broken the law previously to protect Sanctuary, the Council and its other partners.

The Police will not therefore act on the complaint and Sanctuary will continue to be above the law.

But that does not mean I cannot write about it because the likelihood of Daren Nowlan or Sanctuary Housing taking me to court for engaging in free speech is extremely unlikely because that would involve scrutiny.

In the old days an employee would have been dismissed for engaging in criminality upon a customer, which I suppose demonstrates what kind of employer the charity Sanctuary Housing really is.  

Not Another Embarrassment Sanctuary Housing.


Picture shows Simon Clark, Sanctuary Group Director – Housing.

Blog posted 17 March 2017

It has to said, embarrassing Sanctuary Housing is not a very difficult thing to do. Every tenant and observer will know that this is largely due to the fact that Sanctuary Housing is so bloody arrogant, uncaring and unjustly protected by a flawed system and a complicit government.

What is truly frustrating for me personally is reporting failures and fraud by my landlord Sanctuary Housing to my local authority Cornwall Council only to discover the Council will not investigate or prosecute Sanctuary Housing because the Council itself is party to and benefits from criminality by its housing partner.

This is further frustrated by Ombudsmen and other so called ‘public advocates’ who do not have the jurisdiction to investigate complaints involving organisations other than the one being complained about.

My last complaint to Cornwall Council involving Sanctuary Housing was a case in point. Rather than investigate my complaint the Council suggested I address my complaint directly to Sanctuary Housing knowing Sanctuary Housing would not respond. Turkeys not voting for Christmas sort of thing.

Cornwall Council also recommended I contact the Local Government Ombudsman (LGO) knowing the LGO would decide in the Council’s favour because the LGO could not investigate Sanctuary Housing’s role/collusion with Cornwall Council.

As if that were not enough obstacles Cornwall Council is protected by its corrupt Police Force which the Council funds by way of its tax payers. A Police Force which also protects and covers-up criminality by the Council’s other partners.

I know this for a fact because I have twice been falsely arrested by Devon & Cornwall Police to protect and cover-up criminality by Cornwall Council and Sanctuary Housing in 2012, and by Cornwall Council and the Cornwall NHS Foundation Trust in 2015.

To protect Sanctuary Housing in 2012, 4 Officers ended up being reprimanded by the IPCC and which involved a white-wash and cover-ups by both the force Professional Standards Department (PSD) and the IPCC itself. 

My official complaints lodged in 2016 against Devon & Cornwall Police and Chief Constable Shaun Sawyer remain in limbo due to the fact neither D&C Police, the OPCC or the IPCC can investigate the complaints. This due to a number of Conflicts of Interest that exists involving D&C Police, the IPCC, the Office of the Police and Crime Commissioner, former and current, Chief Constable Shaun Sawyer and others, and which amounts to them breaking the law, abusing my human rights and conspiring to pervert the course of justice.

I am not suggesting all police forces are corrupt or that the relationships between Councils and their various partners to be criminal. It certainly does not help when Councils pay the wages of the Police, Chief Constables and the Police and Crime Commissioners and which is a serious conflict of interest and open to abuse.

So why bother complaining about Sanctuary Housing when it is truly above the law.

As frustrating as it is I will personally continue to complain about Sanctuary Housing, and others, because it then is a matter of record on the internet of what they are doing or failing to do. The alternative, perhaps even more frustrating, is to do nothing and let the bastards get away with it.

                  A Case In Point (additional reading as an example)

I have frequently reported the neglect of rotary driers in our communal area by Sanctuary Housing and most readers will probably think that it is hardly the crime of the century or worth reporting.

The truth is since this ongoing problem was first reported by me to Sanctuary Housing in 2009, when all the driers then had to be replaced due to Sanctuary’s neglect and fraudulent profiteering, the problems have continued to this day. 

Sanctuary Housing is required to maintain and ensure all 6 driers are fit for purpose. This because we pay a weekly Service Charge for the use of all 6. The picture below, taken recently, shows one of the driers with obvious problems. 


This particular line problem was first reported to Sanctuary’s Simon Clark, Group Director – Housing, CEO David Bennett CBE, Claire Griffiths, Heidi Hodgkin and on 22 August 2016, and every week thereafter amounting to some 30 weeks to date.

When first reported in August 2016 I pointed out that “The reason why it is always the same 2 rotary driers in need of repair is because all the others, which we also pay to use and have maintained, are all interfered with by foliage as Sanctuary is well aware.”, unquote.

A fact Sanctuary has been aware of since 2009 and which amounts to criminal fraud running into tens of thousands of pounds.

So there you have it. A record on social media and the internet by way of free speech reporting criminality by Sanctuary Housing’s Group Members and involving willful blindness by Cornwall Council, MPs, Councillors and others who are all responsible for representing us and protecting us from criminal monsters like Sanctuary Housing.

ICO, Cornwall Council, Sanctuary Housing, LGO.


Blog posted 18 January 2017

The following email was sent to the Information Commissioner’s Office (ICO) this morning.

Dear Ms Flint

Thank you for your email and my apologies for the delay.

For the record : My email to Cornwall Council on 15 December 2016 concerned the Council and it’s housing partner Sanctuary Housing continuing to mislead the public by unlawfully ring-fencing Cornwall Homechoice advertised properties and willfuly deceiving applicants.

The ICO has dealt with this problem before from me up until the ICO agreed with the Council to invoke a vexatious policy against me to prevent me making future FOI requests. A decision by the ICO based on an earlier decision by the LGO in favour of the Council but which was itself based on flawed and misleading information from the Council and the fact the LGO did not have the jurisdiction to investigate the role of Sanctuary Housing. A role the Council has never investigated itself or prosecuted it’s housing partner for, for obvious reasons.

The perversity of the LGO also came in to question when the LGO applied absolute discretion not to investigate all the evidence and perversely closed the complaint in favour of the Council before I, the complainant, had even seen a copy of the Council’s reply to my complaint.

What happened in 2016 involving 3 Homechoice properties, one of which I bid for, happened because the the Council is corrupt and because the ICO has failed to stop the Council and it’s partners continuing to engage in this form of criminality and misinformation upon members of the public. Misinformation which will happen again.

I am also reminded that the ICO closed my complaint last year regarding my complaint against Devon & Cornwall Police Data Protection Office which broke the law by witholding information/evidence for some 6 months after my SAR for information. Closed my complaint despite me not receiving all the information I was entitled to receive under the Act so as to best protect the Police and not the public.

In reply to the ICO wanting to consider the concerns expressed in my email to the Council of 15 December 2016, I can only ask why and if the ICO is seeking only to protect the Council and it’s partners again.

I really do think the ICO has failed me and the public enough.

Yours sincerely


Geoff McLaughlin

Sanctuary Housing – Fly Tipping


Blog posted 25 November 2016

                        SANCTUARY HOUSING – FLY TIPPING

Noticed the above flyer, no pun intended, on Face Book yesterday and was reminded that in Cornwall Sanctuary Housing do things differently.

Rather than promote the above propaganda Sanctuary actually prefers not to prevent or stop fly-tipping in Cornwall despite my pleas to both Sanctuary and its housing partner Cornwall Council.

Instead Sanctuary seeks to profit from fly-tipping whenever possible at the tenants/Council tax payers expense.

Example : Last year 2 items were dumped on our estate which Sanctuary eventually removed after I reported it in writing. Sanctuary charged the tenants/Council tax payers £95.00 for the removal of both items. See 4th insertion down on the following chart provided to me by Sanctuary.


As if £95.00 is not bad enough Sanctuary actually knew who fly-tipped the stated “armchair from outside no 33” because it belonged to the tenant at no 33. Had Sanctuary told the tenant to have it removed by the Council it would have cost the tenant less than £25.00 rather than the £47.50 the tenants/Council tax payers had to pay in order for Sanctuary to profiteer from fly-tipping.

Unfortunately, Cornwall Council knows all about the above and about Sanctuary’s fraudulent and criminal methods in Cornwall but chooses to protect Sanctuary no matter what. I recall once saying that the Council and Sanctuary are so far up each other it would take a week in surgery to separate them. Sadly, nothing has changed.

Sanctuary Housing and how it profits from fly tipping.



Pictured is Sanctuary’s Simon Clark, Group Director, Housing and Support.

Blog posted 29 September 2016

          Sanctuary Housing and how it profits from fly tipping

Fly tipping is trending at the moment in Cornwall so I thought I would add my own thoughts on the matter with regard to Cornwall Council’s housing partner and my landlord Sanctuary Housing Association.

We all know how the Council deals with fly tipping so how does Sanctuary Housing.

As a tenant without my own transport and with an old or worn out item/s to dispose of I would contact the Council and, for a fee, have the item/s collected. This I have done in the past and all the details and fees will be found on the Council’s website.

When items have been abandoned on our estate in Timber Close, St Austell, Sanctuary Housing has eventually removed the item/s. This has taken anything between a few weeks to many months despite written reminders.

Sanctuary Housing has recently stopped providing me with information on the costs of fly tipping “Communal Cleaning Costs” on our estate so I will report what I do know and before my landlord became less transparent.

The following scan was sent to me via email on 22 June 2016 from Sanctuary Housing following a request to Sanctuary’s Simon Clark, Group Director, Housing and Support.



Of the 5 entries the 1 that interests me the most at this time is Works order 5791056/1, the 4th entry down.

2 items were removed from Timber Close around 26/11/15 at a cost of £95.00.

The white good’s item had been dumped on the estate months before it was eventually removed and despite the grounds maintenance man ignoring the item during his many weekly visits.

The armchair from outside No 33 was photographed by the grounds maintenance man on 13 November and before the armchair then found its way into the bin store. The reference to the armchair being “dumped by persons unknown” is grossly dishonest because Sanctuary must have known it belonged to No 33.

The tenant of No 33 should have been advised to contact the relevant department at the Council and arrange to have the armchair removed for approximately £22.50 and which included 3 other items. The tenant has since dumped other items outside No 33, which have also ended up in the bin store and have also been removed by Sanctuary.

So what’s it all about ?

It’s about Sanctuary Housing profiteering from fly tipping. That Sanctuary removed an armchair for £47.50 which the tenants and the Council covered the cost of via the “Communal Cleaning Costs” and that Cornwall Council would have charged £22.50. This is but one example.

According to Sanctuary Housing the total cost of removing items between 22/5/15 to 05/2/16 was £445.50.

I believe this profiteering is the reason why Sanctuary Housing refuses to put a sign on the bin store door advising tenants not to dump items in the store or send out flyers, no pun intended, advising tenants of the consequences of fly tipping on the estate.

This Week’s S.H.I.T. Award.


Blog posted 26 September 2016

                                            This Week’s S.H.I.T. Award

The S.H.I.T. Awards began some years ago on my personal website and the term stands for the Sanctuary Housing Idiot Trophy.

Unfortunately Sanctuary’s idiots are still at it so I have reintroduced the Award.

The picture shows one of the hazard’s left on our estate in Timber Close, St Austell, Cornwall, a number of week’s ago because Cornwall Council’s dustmen rightly refused to take it. It is a Health & Safety Issue because it obstructs a pathway.

Last Friday 23 September no less than 3 Sanctuary Grounds Maintenance Team Members visited the estate each in their own Sanctuary vehicle. One had an opened backed van for removing items for disposal. Despite a number of discarded items being previously reported in writing, including the above, and despite 1 of the men taking photos of it the other week and picking up litter from around it during their visit on Friday 23, this item and everything else reported weeks ago still remains on site as I write.

According to Sanctuary’s Grounds Maintenance Specification these discarded and hazardous items should have been removed weeks ago because Sanctuary is paid a weekly Service Charge to maintain the grounds every week. I am again reminded of the “F” word, no not that one but “Fraud”.

If you have your own Sanctuary recipient why not give him/her an Award.